Transaction Monitoring System

ABSTRACT

Transaction Monitoring System is customer care management system. Transaction Monitoring System is called as E-desk or Help Desk System. It is so called as Help Desk System because it tries to solve all the HD (helpdesk) problems, which are coming from the users of Transaction Monitoring System. Transaction Monitoring System will take care of every request coming from their users and try to solve and produce the solution of the particular request. Transaction Monitoring System also will store the responses for the future use.

Transaction Monitoring System contains six main members who play very important role in this Help Desk System. They include super user, level1 administrator, level2 administrator, level3 administrator, corporate client and corporate user (or end-user).

Super user is the chief head of the organization that assigns first , second  and third level administrators. The super user is responsible for all the three level administrators including the corporate clients. The Super user is the sole person who is responsible for creating categories, modules and the support team.

Super user creates new categories only if HD problems don’t belong to those categories present in Transaction Monitoring System and similarly with the creation of modules. When the super user creates new categories and modules he will label these categories and modules as levels and appoint one administrator for each of them. When the super user gets the HD problem as request he can modify the request or can answer it by sending solution to the level3 or the support team who is responsible for messaging the response or the solution to the end-user.

Corporate client is the one who buys Transaction Monitoring System product for his business purpose. Corporate user is the one who has to register himself to the corporate client before he submits the HD problems to the super user and corporate user is the actual end-user of the product or service.

Corporate user will register to the super user, and after the registration the end-user will submit the HD problems to the super user. When the super user gets the HD problems he will check the details of the end-user and send the responses to the support team who will message the responses to the corporate users.

 Transaction Monitoring System is very useful for the corporate clients who want their business to extend worldwide i.e., by keeping contact and good relation with the corporate users who buy their products. The corporate clients who buy Transaction Monitoring System for their business can know what are the various problems of their product which are coming from their users so that they improve their products to the user needs. Any user who knows a little about of the computer can handle Transaction Monitoring System.

EXISTING SYSTEM:

This project mainly deals with automating the task of theE- care system that helps many end-users to know the solutions for their request within no time. Transaction Monitoring System can be done manually but there may be problems that have to be faced so to overcome such problems we need to automate the Help Desk System.

If the system is maintaining the list of all the details of corporate users and corporate clients manually it will take a lot of time to retrieve even single information such as retrieving or deleting single information becomes very difficult task.

The updations for the list such as creating a new end-user details or creating new corporate client details and including the details of the categories and the modules that are created newly by the super user becomes very difficult manually. Once all information is provided manually it become quite difficult for updating the records with new information manually, so we automate the system to overcome all such difficulties.

Transaction Monitoring System, which is developed manually, is the existing system. This system generates and delivers the services to the end-users, which depends on the response provided by the support team who actually message the responses to the corporate users for their requests.

By manually the Help Desk System will face difficulties while updations and it is time consuming and leads more errors. Transaction Monitoring System automates the tedious job of maintaining the corporate user details or corporate client details and manages the updations and see that the responses are sent to the corporate user as soon as possible. It includes main members like:

Super user

Corporate client

Corporate user

Level1 administrator

Level2 administrator

Level3 administrator or support team.

Super user will manage the entire organization that includes corporate clients, corporate users, and level administrators and also he can create the new categories and also modules.

PROPOSED SYSTEM:

Proposed systems are those that are automated, so that it is easy to retrieve the responses from the system fastly and updating the details once the response or services are provided to the end-users upon their request without any difficulty and saves time.

MODULE DESCRIPTION :

Transaction Monitoring System [help desk system] is a customer care management system. The following are the modules related to Transaction Monitoring System [help desk system] are as follows-

User module

Super User module

Administration module

User Module:

In this module user can register themselves to the Transaction Monitoring System if they are new users, otherwise they can login directly and can then post their queries to Transaction Monitoring System. First user has to register with corporate User. In order to send request the end-user has to login and the login details are stored in the database maintained by Transaction Monitoring System. Database checks the details of the user, if he is valid then allows the user to access the help desk system.

Super User module:

In this module Super user is the chief head of the Organization who assigns 1st level and 3rd level administrators. The super user is responsible for all the three levels administrators including the corporate clients. The super user is the sole person who is responsible for creating categories, modules and support team.

Super User will take all the registration details of the Corporate Users so as to check with the queries which in turn consist of the query and also the user id.

Super user has the right to remove any level or add any level and also responsible for creating modules and categories .

Administration module:

Depending upon categories and modules created by super user the three levels are allotted. They are three types of administrator:

Level 1 Administrator: the first level administrator is the one who can add HD problems to a category created by the super user.

Level 2 Administrators: The second level administrator is the one who can add HD problems to the modules.

Level 3 Administrators: The third level administrator is a member of the support team who provides services to the Corporate clients and corporate users.

Corporate Client user: A corporate client user is the one who buys e-desk products. He can create corporate users for his product.

Corporate User: Corporate user is the one who registers himself with the corporate client and who is the actual end-user of the product/service.

SOFTWARE & HARDWARE REQUIREMENT SPECIFICATION:

The software requirements specification is produced at the culmination of the analysis task. The function and performance allocated to the software as a part of system engineering are refined by establishing a complete information description, a detailed functional and behavioral description, and indication of performance requirements and design constraints, appropriate validation criteria and other data pertinent to requirements.

SOFTWARE REQUIREMENTS :

Language                    :        ASP.Net VB.Net

Database                     :        SQL Server 2000

Operating System       :        Windows 2000

HARDWARE REQUIREMENTS :

Processor                      :        Intel P-III based system

Processor Speed           :        25MHz to 833MHz

RAM                           :        256MB

Hard Disk                   :        2GB to 30GB

Key Board                  :        104 keys